Shipping Policy
Effective October 24, 2026
This policy covers the physical items we sell. Digital products are delivered by download and have no shipping.
Who makes and ships your order
Apparel, hats, and mugs are printed to order by our fulfillment partner, Fourthwall, and shipped from its production facility closest to you. Your package will not show a return address from us.
Where we ship
We ship to the United States and to the countries shown at checkout. If your country is not listed at checkout, we cannot ship there yet.
Costs
Shipping cost is calculated and shown at checkout before you pay. It depends on the items, the destination, and the shipping method you choose.
Timing
| Item | Production | Typical delivery after shipping |
|---|---|---|
| Printed apparel, hats, mugs | 2 to 7 business days | US: 3 to 8 business days. International: 7 to 20 business days |
These are estimates, not guarantees. Holidays, new product launches, carrier delays, and customs can add time.
Tracking
Printed items ship with tracking, and we email you the tracking link when your order ships.
Customs, duties, and taxes
For orders shipping outside the US, import duties, VAT, and customs fees may be charged by your country when the package arrives. Unless checkout says these were collected up front, they are your responsibility. If you refuse to pay them and the package is returned, we cannot refund the shipping cost.
Your address
Please double check your shipping address at checkout. We send orders to the address you give us. If you spot a mistake, email us right away. We can change it only if the order has not gone into production or been mailed.
Lost, late, or damaged packages
Printed items are covered by Fourthwall's claims process. We send the claim for you, and Fourthwall decides on a replacement or refund. No returns for size, color, or change of mind. Our Refund Policy has the details.
- Damaged, misprinted, defective, or wrong item: email support@aihackercamp.com within 30 days after you receive it, with your order number and clear photos of the problem and the package.
- Never arrived: if tracking has not updated for 2 weeks for US orders or 3 weeks for international orders, email us with your order number. Fourthwall files the carrier claim.
- Tracking shows delivered, but you do not have it: check with neighbors and your local post office first, wait 2 business days after the delivery scan, then email us. We help you with the carrier, and Fourthwall reviews these case by case.
- Wrong address or unclaimed package: it goes back to Fourthwall's production partner, and we can reship it once you pay the new shipping cost.
Questions
support@aihackercamp.com