Refund Policy

Digital products: all sales are final

This covers everything digital we sell: the Prompt Engineering Field Manual, the AI Red Teaming Prompt Playbook, the Operator Agent Profile, the Sales and Brand Agent Skill Packs, the Operator Stack bundle, any other download, and content that comes with a membership. The free Authorized Testing Kit costs nothing, so there is nothing to refund.

We do not offer refunds on digital products. That includes changing your mind, not using the product, buying the wrong product, or already owning something similar. Please read the product page, what is inside, and the FAQ before you buy.

Here is what we do instead when something goes wrong:

• Links expired or not working. Email us and we send fresh download links, usually within one business day. There is no time limit on this.
• Broken or incomplete file. If a file will not open, is corrupted, or is missing content the product page lists, email us and we send a working replacement.
• Charged twice or charged the wrong amount. If a payment processing error charged you more than once for the same order, or more than the price shown at checkout, we reverse the extra charge. This is an error correction, not a refund. Email us with your order email and the transaction IDs.
• Paid but never got it. If you paid and never received your download links, email us and we deliver them. If for some reason we cannot deliver the product at all, we reverse the charge.

Memberships (Camp Pro and Founding member)

• Cancel anytime to stop future renewals. Cancel in your PayPal account (Settings, Payments, Manage automatic payments) or email us.
• Cancelling stops the next charge. You keep access until the end of the period you already paid for.
• We do not refund the current period, partial months or years, or a renewal you meant to cancel. To avoid the next charge, cancel before your renewal date.
• Crypto memberships are paid one year at a time and do not renew, so there is nothing to cancel.
• Membership time that comes free with a purchase or bundle has no cash value.

Customers in the EU and UK

You normally have 14 days to withdraw from an online purchase. For digital content, at checkout you ask us to give you access right away and you confirm that you lose your right of withdrawal once the download or access starts. We confirm this in your order email. After that, all sales are final as described above.

Your legal rights for faulty digital content still apply. If a file is faulty, we replace it. If we cannot fix it within a reasonable time, the law where you live may give you a price reduction or let you end the contract.

Merch (printed to order)

Shirts, hoodies, hats, and mugs are printed to order and shipped by our print partner, Fourthwall. Misprints, damage, and lost packages are handled through Fourthwall's claims process. We send the claim to Fourthwall for you, with your photos. Fourthwall reviews it with its production partner. You get a replacement or a refund only when Fourthwall approves the claim. We do not issue merch refunds on our own.

Because every item is made for you, there are no returns, exchanges, or refunds for size, color, or change of mind. Please check the size chart before ordering. For customers in the EU and UK, items made to your order are not covered by the right of withdrawal.

How to start a claim. Email support@aihackercamp.com with:

• your order number;
• clear photos of the problem (the item, the print, and the package and shipping label if it arrived damaged); and
• a short note on what is wrong.

Send it within these windows, which come from Fourthwall's policy:

• Misprinted, damaged, defective, or wrong item: within 30 days after you receive it.
• Lost in transit: after at least 2 weeks for US orders or 3 weeks for international orders with no tracking updates.

We send your claim to Fourthwall with your photos. Fourthwall reviews it with its production partner. If Fourthwall approves, it ships a replacement at no cost to you, or approves a refund, which we pass back to your original payment method. If Fourthwall declines, we tell you why, and there is no replacement or refund. Claims outside these windows may not be eligible.

Things Fourthwall's policy does not cover:

• Wrong or incomplete address entered at checkout, or a package that went unclaimed. It goes back to Fourthwall's production partner, and we can reship it once you pay the new shipping cost.
• Tracking shows delivered but you do not have it. Wait 2 business days after the delivery scan, then contact us. We help you with the carrier, and Fourthwall reviews these case by case.
• Cancelling. Once an order goes into production it cannot be cancelled. Email us right away. If Fourthwall can still cancel it, we reverse the charge.

How reversed charges and approved merch refunds are paid

• Card and PayPal: back through PayPal to the original payment method. Your bank may take 5 to 10 business days to show it.
• Crypto: blockchain payments cannot be reversed. We send the amount by hand in a US dollar stablecoin (USDC or USDT) to the wallet that paid, for the US dollar amount involved. We cover the network fee.

Disputes

Please email us before opening a dispute with PayPal or your bank. Almost every problem is faster to fix directly, and fresh links or a replacement file usually take less than a day. We keep records of delivery, downloads, and what you agreed to at checkout, and we share them with the payment provider if a dispute is opened. If a payment is reversed through a dispute, your license ends and your downloads and member access stop working.

Nothing in this policy limits rights you have under consumer protection laws that cannot be waived.

Contact

support@aihackercamp.com